Common queries answered

Frequently asked Questions

Orders can take between 3-15 days to arrive depending on the product, customer location, time of year, and shipment method chosen at time of order.  On average most orders arrive in about 7-10 days from time of purchase.

If you need your item within a certain time limit please contact support.

Customers can return or replace their order within 30 days of purchase, at the expense of the customer.

We cannot guarantee shipping address can changed.  Please contact support as soon as possible to request a shipping address change.

Visit our tracking page for latest updates on your order

Contact our livechat or send a mail to support@qstomize.com for fast assistance.

Most likely yes, if we ship to your country you will be offered a shipping option at checkout.

We have multiple production facilities. In some cases your order can arrive in multiple shipments.

Yes, every order is supplied a tracking number.

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