FAQ

Frequently Asked Questions

Shipping

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

For domestic US orders, cost is $4.99 for orders under $50 and free for orders over $50

Because our products are custom produced for each individual order turnaround time may vary between a few days to a few weeks. At checkout you will be presented with an estimated delivery date.

We use all major carriers including USPS, FedEx, UPS, DHL, and others. Every customer is given a tracking number once order is shipped.

Product

We accept returns within 30 days of delivery, at the shipping expense of the customer.

Yes! That is what we do. Every product is personalized the specifications of the customer.

Payments, Cancellations, and Refunds

We accept credit card, PayPal, Google Pay, Apple Pay, Shop Pay, and Amazon Pay. For larger orders we can accept wire transfer.

We refund orders only in the event of item defect, missing items, or orders that arrive much later than promised.

We can only cancel an order that has not started production. Usually, this is within 24 hours of payment. Please contact support immediately with your order number to start the cancelation process.

Refunds should appear within 1-3 business days.

Other

You can contact us through our contact page! We will be happy to assist you.

Any question?

If we still haven’t answered your question, you can contact us and we will get back to you as soon as possible.

Customer support

Chat with us right on Qstomize.com